January 2012

Guest Speaker at Jan 12th Meeting

This meetup will feature guest speaker Barbra Khozam. She is ranked in the top 1% out of a group of 400 leading trainers in the United States. She will share strategies on customer service, leadership, motivation, and communication with difficult customers and co-workers. Don't miss this amazing opportunity to learn practical principals for success in our current cynical market.

Barbra is the author of How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around). She is also the co-author of The Power of the Platform, and Executive Etiquette Power.

A former professional beach volleyball competitor, Barbara can still be found spiking balls on a court when she is not lobbing insightful and practical advice to employees at Kaiser, Xerox, Symantec, Verizon, FEMA, the FBI, and the hundreds of other multinational corporations, governmental agencies, and small businesses where she has been hired to speak.

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